PaysumCustomer reviews and rewards
Read verified customer feedback and configure review rewards.
Set it up #
Read customer feedback
Open Feedback → Reviews. Use search and the visible columns to find a review.
Configure a reward
Choose Create reward, select its requirements, and set the coupon settings shown in the dialog.
Manage disputes
Open the action for a review that requires investigation and provide a specific dispute reason and description.
Track moderation
Use Feedback → Feedback to follow disputes and manage blocked emails or IP addresses.
Review rewards #
A reward gives customers a reason to share feedback. Review its discount, maximum uses, prefix, and expiry before saving; the reward should make sense for your product margins.
Moderation and evidence #
A low rating alone does not explain a dispute. Provide the order context and the specific issue with a review so moderation can assess it.
Search versus an empty store #
An empty search result does not mean the store has no reviews. Clear the filter to return to the full list.
If something does not work #
What to check
If a review cannot be found, check the store, search filter, and purchase email. If a reward does not appear active, reopen its settings and confirm it was saved.
Still stuck? Contact support with the store, affected page, and relevant order or request reference.